And just like that, we missed our flight. That’s the conflict that results in the story and solution you’ll hear today.
It’s a story about a trip, but for many of you, an equally important story about negotiating the financial waters and getting your point across in a way that brings about a good result.
Watch the video or listen to the podcast. Then return for the takeaways and the same letters they reference.
Here is the letter we sent to JetBlue:
Here is the cover letter we sent to the travel insurance company:
Here is the letter we sent to the travel insurance company when we disagreed with the initial findings:
Here are 7 takeaways from our experience:
- Pack a small carry-on containing medications and anything you would need anything you need to be “presentable” the next day.
- Take pictures of your luggage. It’s easier to describe if it doesn’t arrive.
- Have a place to trap all paperwork. It will all be in one place at the end of the trip.
- Have a place to trap all. I use Evernote.
- Write a cover letter that makes your case and your ask crystal clear. Then, include documentation on the following pages.
- Dispute unfair credit card charges.
- Have a good system for digital notetaking. (Another vote for Evernote.) Your memory is hazy. Elephants never forget.
“Here’s my Golden Rule for a tarnished age:― Alan Alda, Things I Overheard While Talking to Myself
Be fair with others, but keep after them
until they’re fair with you.”
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