In these disparate environments—cockpits and hospitals and IT workgroups—the right behaviors did not evolve naturally. Nurses weren’t “naturally” given enough space to work without distraction, and programmers weren’t “naturally” left alone to focus on coding. Instead, leaders had to reshape the environment consciously. With some simple...
During one presentation, participants and I talked about how to organize the task list to get the most done in the shortest amount of time. One participant asked, “Is it OK just to not do something?” What a great question,...
Where does work happen? For the knowledge worker, the answer is typically “at the office.” However, as technology has made us more connected and allows us to collaborate on projects from different locations, “home” has become an option for many....
Election day is behind us, at least for now. My mailbox now gets a rest from the daily stack of political advertisements. Too many of them do nothing but attack the opponent. Most fail “the truth, the whole truth, and...
In an earlier post, I talked about the situation we all face: many sources of incoming stuff. My least favorite has always been the telemarketer (who somehow can always sense when have just sat down to a meal). One solution...