This is a story of how to complain and win. Here are 7 takeaways to get a reimbursement when you have a problem on your trip....

If you want to be relevant, also be easy to reach. But that doesn't mean you open yourself up to constant interruption. Do it on your terms....

When you experience poor customer service there's a better way to handle it than just get mad. Getting action is easier than you think...

When a parent emails the teacher, does it automatically obligate the teacher to a personalized answer? Her's how to set reasonable email expectations....

With the help of Google Assistant, Google Translate is amazing. It can even allow two people to carry on a conversation on different languages....

When people get your voicemail, is your greeting helpful? Or is the generic "...will return your call as soon as possible" that means nothing....

This post shows how to improve your time management through batching communication. It's the gift to your organization that turns fragmentation into focus. ...

Fragmentation is a real and growing problem in today’s society. We know that to produce anything of quality, we must focus and maintain that focus for a period of time. Today’s society, however, is moving in the opposite direction at...

This article is an “oldie but a goodie.” It’s one I wrote for  Principal magazine back in 2010. The article encourages principals to use blogs as a means of communication. Because blogs have been around for a while, they don’t...

In the last post, we examined the value of using your voice mail’s “temporary greeting” function to give callers accurate information as to when you are available. Far too many people record a greeting and then forget about it. A...